Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. If you're not happy, we're here to help — please review our policy below.
Standard Returns
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You have 14 calendar days from the date you receive your item to request a return.
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To be eligible for a return:
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The item must be unused and in the same condition you received it
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It must be in its original packaging
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You must provide a receipt or proof of purchase
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Return shipping costs are the responsibility of the customer and are non-refundable.
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We recommend that you use a tracked shipping service when sending items back to us. We are not responsible for returns lost in transit.
Returns that do not meet these conditions may not be accepted.
Machines & Electrical Items
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Machines must be unopened, unused, and in their original packaging to qualify for a return within the 14-day window.
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If you believe a machine is faulty:
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It will be sent to the manufacturer for inspection and fault confirmation.
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If the manufacturer confirms a fault:
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You will be offered a replacement machine, or
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If you prefer, you can choose to receive store credit instead.
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Return shipping costs for faulty machines are the responsibility of the customer. If the fault is confirmed, you may be reimbursed at our discretion.
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After 14 days, any faults or warranty claims must be handled directly with the manufacturer. We are unable to process returns or replacements after this period.
If you have any questions on how to return your item to us, contact us.